Order Cancellation Policy

Effective Date: October 01, 2026

This Order Cancellation Policy explains how customers can request order cancellations, order modifications, and refunds for purchases made through https://jacketlegacy.com/.

At Jacket Legacy, operated by Richmond Tech Group LLC, we aim to handle cancellation requests fairly and provide clear information about order processing, shipment status, and applicable refunds.

1. Order Cancellation Before Shipping

Customers may request to cancel an order before it has been shipped or dispatched, subject to the order's processing status.

Because orders may enter processing shortly after purchase, we encourage customers to submit cancellation requests as soon as possible.

Our standard order processing time is 1–3 business days. Cancellation requests are reviewed based on the current status of the order, and cancellation cannot be guaranteed once the order has entered the final shipping or dispatch stage.

If a cancellation request is approved before shipment, the order will be canceled and any applicable refund will be initiated according to this policy.

Cancellation Fee: $0 for approved cancellations before shipment.

An order is considered canceled only after the customer receives cancellation confirmation from Jacket Legacy.

2. How to Request an Order Cancellation

To request an order cancellation, please email info@jacketlegacy.com with the following information:

Email Subject: Cancel Order
Order Number: Your original order number
Reason for Cancellation: Optional

Our customer support team will review your request and confirm by email whether the order can be canceled.

To improve the likelihood of successful cancellation, please submit your request as soon as possible after placing your order.

Important: Sending a cancellation request does not automatically mean that the order has been canceled. Please wait for confirmation from Jacket Legacy.

3. Orders Already Shipped

Orders that have already been shipped or dispatched cannot be canceled through our standard cancellation process.

If your order has already been dispatched, you may request an eligible return or exchange after delivery under our 30-day Returns and Exchange Policy.

Returned items must meet the applicable eligibility requirements outlined in our return policy.

This section does not limit any cancellation, return, refund, or other rights that cannot legally be excluded under applicable consumer protection laws.

For additional information, please review our Returns and Exchange Policy.

4. Order Modifications and Address Changes

If you need to change information in your order, please contact our customer support team as soon as possible.

Modification requests may include:

Shipping Address Changes
Product Size or Color Changes
Product Selection Changes
Contact Information Updates

Changes can only be made when the order has not been shipped and its processing status allows the requested modification.

All modification requests are subject to product availability and confirmation by our customer support team.

If a requested change cannot be completed, you may request cancellation, subject to the applicable cancellation conditions, and place a new order if necessary.

Please ensure that your shipping and contact information is accurate before submitting your order.

5. Order Cancellations by Jacket Legacy

In certain circumstances, Jacket Legacy may cancel an order when necessary, subject to applicable law.

Reasons may include:

Product Unavailability: An ordered item is no longer available.
Payment Issues: Payment cannot be successfully authorized or verified.
Fraud Prevention: A transaction appears potentially fraudulent or unauthorized.
Incorrect Information: Billing or shipping information is incomplete or invalid.
Shipping Restrictions: The delivery address is outside our supported shipping locations.
Pricing or Product Errors: A material error affects the order and cannot reasonably be resolved.

If additional information is needed, our support team may contact you using the details provided during checkout.

If Jacket Legacy cancels an order after payment has been collected, we will initiate the applicable refund to the original payment method.

We will communicate relevant cancellation information to the customer when appropriate.

6. Refunds for Canceled Orders

If a paid order is successfully canceled before shipment, Jacket Legacy will initiate a refund for the amount paid, including applicable original shipping charges.

Refund Details

Refund Method: The original payment method used at checkout.
Refund Processing Time: Refunds for approved cancellations will be initiated within 7 business days after cancellation confirmation.
Cancellation Fee: $0 for approved cancellations before shipment.
Additional Processing Time: Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.

The actual time required for a refund to appear may vary depending on the payment provider and financial institution.

For returns after delivery, refund eligibility and processing are governed by our Returns and Exchange Policy.

Nothing in this policy limits refund rights or consumer protections that cannot legally be excluded.

7. Customer Support and Response Time

Our customer support team is available during the following business hours:

Support Days: Monday – Friday
Support Hours: 9:00 AM – 5:00 PM Central Time
Support Email: info@jacketlegacy.com
Business Phone: +1 (469) 935-1737

Cancellation requests may be submitted by email outside business hours. Requests received outside our operating hours will generally be reviewed during the next available support period.

We recommend submitting cancellation requests immediately after placing an order to improve the likelihood of cancellation before shipment.

For faster assistance, please include your order number and the email address used to place the order.