Refund policy
Effective Date: October 7, 2026
At Jacket Legacy, operated by Richmond Tech Group LLC, we aim to provide quality products, helpful customer service, and a transparent shopping experience. Customer satisfaction is important to us, and we want you to shop with confidence.
If you are not completely satisfied with your purchase, this Returns and Exchange Policy explains how to request a return, refund, or exchange, including the applicable conditions, shipping costs, and processing times.
1. Return Window
Jacket Legacy offers a 30-day return and exchange policy for eligible products.
- Return Period: Customers may request a return or exchange within 30 days of receiving their order.
- Eligible Products: We accept eligible returns for both defective and non-defective products, subject to the conditions outlined in this policy.
- Late Requests: Requests submitted after the 30-day return period may not qualify for standard returns or exchanges, except where otherwise required by applicable law.
We recommend contacting our customer support team as soon as possible if you need to return or exchange an item.
2. Eligibility for Returns and Exchanges
To qualify for a standard return or exchange, the following conditions must be met:
- Items must be unused and unworn, except for reasonable try-on purposes.
- Items must remain in their original condition and packaging.
- Original tags, accessories, and included items must be returned, where applicable.
- Customers must provide proof of purchase or an order confirmation.
- Return or exchange requests must be submitted within 30 days of delivery.
Items that have been worn, washed, altered, or damaged by the customer after delivery are generally not eligible for standard change-of-mind returns.
Defective, damaged, or incorrect products will be reviewed separately, and applicable consumer rights will remain unaffected.
3. Return Shipping Costs
Jacket Legacy aims to maintain a clear and transparent return process.
Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged, or incorrect, please contact info@jacketlegacy.com with your order number and clear photographs showing the issue, where applicable.
Once the issue has been verified and the return is approved:
- Return Shipping Costs: Jacket Legacy covers applicable return shipping costs.
- Return Instructions: We will provide a prepaid return shipping label or other appropriate prepaid return instructions when a return is required.
- Customer Charges: Customers will not be charged return shipping fees for verified defective, damaged, or incorrect items.
We will review the circumstances and provide an appropriate resolution in accordance with this policy and applicable law.
Change-of-Mind Returns
If you wish to return an item because of a change of mind, personal preference, or ordering the wrong size or color:
- Return Shipping Costs: Customers are responsible for arranging and paying applicable return shipping costs.
- Original Shipping Charges: Original shipping charges are non-refundable for change-of-mind returns, except where otherwise required by applicable law.
- Return Carrier: Customers may use a suitable shipping carrier to return the item according to our return instructions.
Return shipping costs may vary depending on the carrier, package weight, and return destination.
4. Restocking Fees
Jacket Legacy does not charge restocking fees for eligible returns or exchanges.
- Restocking Fee: $0
No restocking fee will be deducted from an approved refund.
5. How to Start a Return
Please follow the steps below to request a return or exchange.
Step 1 — Contact Us
Email our customer support team at info@jacketlegacy.com within 30 days of receiving your order.
Please include:
- Order Number
- Reason for Return or Exchange
- Clear Photographs, if the item is defective, damaged, or incorrect
Providing complete information helps us review your request efficiently.
Step 2 — Return Approval and Instructions
Our customer support team aims to respond to return requests within 1 business day.
After reviewing your request, we will provide confirmation of approval and the applicable return shipping instructions.
Please do not ship an item before receiving return instructions from our customer support team.
Step 3 — Ship the Item
Once your return is approved:
- Pack the item securely in its original packaging, including applicable tags and accessories.
- Use the designated return address and shipping instructions provided by our support team.
- For change-of-mind returns, cover the applicable return shipping costs.
- For verified defective, damaged, or incorrect items, Jacket Legacy covers applicable return shipping costs.
We recommend using a tracked shipping service and retaining your shipping receipt until the return process is complete.
6. Return Address
Return Method: By Mail
Return Destination: 10519 Clodine Rd Ste C, Sugarland, TX 77498, USA
Customers must contact info@jacketlegacy.com before returning an item to receive return authorization and the applicable shipping instructions.
Important: Please use the return destination confirmed by our customer support team. Do not send returns without authorization or confirmation of the correct return address.
Restocking Fee: $0 for eligible returns and exchanges.
7. Refunds
After your returned item has been received and inspected, our team will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used at checkout.
Refund Processing Time
- Processing Period: Approved refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved.
- Bank or Payment Provider Processing: Your bank or payment provider may require an additional 7–10 business days for the refund to appear in your account.
- Refund Method: Refunds are issued to the original payment method, subject to the payment provider's procedures.
Original Shipping Charges
- Change-of-Mind Returns: Original shipping charges are non-refundable, except where otherwise required by applicable law.
- Verified Defective, Damaged, or Incorrect Items: Eligible refunds will include applicable original shipping charges where appropriate and as required by applicable law.
Actual refund posting times may vary depending on your bank, card issuer, or payment provider.
For canceled orders, please also review our Order Cancellation Policy.
8. Exchanges
Jacket Legacy accepts exchange requests for eligible products within 30 days of delivery.
To request an exchange, contact info@jacketlegacy.com and provide your order number and details of the requested replacement.
Exchanges for Size, Color, or Personal Preference
For exchanges requested because of size, color, or personal preference:
- Customers are responsible for applicable return shipping costs.
- The requested replacement must be available.
- The exchange must be approved by our customer support team.
Once the exchange has been approved and the returned item has been received and inspected, the eligible replacement will be shipped via Standard Shipping at no additional shipping charge.
Exchanges for Defective, Damaged, or Incorrect Items
For verified defective, damaged, or incorrect products, Jacket Legacy covers applicable return and replacement shipping costs.
If the requested replacement is unavailable, our team will discuss an appropriate alternative, which may include a refund where applicable.
9. Order Cancellations and Modifications
Customers may request an order cancellation or modification before shipment, subject to the order's processing status.
Cancellation and modification requests are not automatically approved. Our customer support team will confirm whether the request can be completed.
Once an order has been dispatched, it cannot be canceled through our standard cancellation procedure. However, customers may request an eligible return or exchange after receiving their order.
To request a cancellation or modification, contact info@jacketlegacy.com as soon as possible.
For further information, please review our Order Cancellation Policy.
10. Damaged, Defective, or Incorrect Products
We take product quality and order accuracy seriously.
If your item arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.
We encourage customers to report these issues within 7 days of delivery to help us investigate and resolve them promptly. However, eligible return requests may still be submitted within the standard 30-day return window.
Please provide:
- Order Number
- Description of the Issue
- Clear Photographs showing the affected product or packaging, where applicable
After reviewing your request, we will determine an appropriate resolution, which may include a replacement, exchange, or refund.
For verified defective, damaged, or incorrect items, Jacket Legacy covers applicable return shipping costs.
This policy does not limit any rights or remedies available under applicable consumer protection laws.
11. Non-Returnable Items
The following items are generally not eligible for standard change-of-mind returns or exchanges:
- Personalized or Custom-Made Products, where applicable.
- Final Sale Items clearly identified as non-returnable before purchase.
- Items Worn, Washed, Altered, or Damaged by the Customer after delivery.
Any applicable non-returnable conditions will be communicated before purchase where required.
These exclusions do not affect legal rights relating to defective, damaged, or incorrectly supplied products, or any other rights that cannot legally be excluded.
12. Orders Not Received
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.
If the tracking information does not resolve your concern, contact info@jacketlegacy.com and provide your order number and tracking details, where available.
Our customer support team will review the shipment status and coordinate with the shipping carrier when appropriate.
If an order is confirmed lost in transit or cannot be delivered, we will work with you to arrange an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable consumer protection laws.
For additional information, please review our Shipping Policy.
13. Contact Us
If you have questions regarding returns, refunds, exchanges, cancellations, or an existing order, please contact our customer support team.
Business Information
- Brand Name: Jacket Legacy
- Operated By: Richmond Tech Group LLC
- Business Address: 10519 Clodine Rd Ste C, Sugarland, TX 77498, USA
- Business Email: info@jacketlegacy.com
- Business Phone: +1 (469) 935-1737
- Business Days: Monday – Friday
- Business Hours: 9:00 AM – 5:00 PM Central Time
- Website: https://jacketlegacy.com/