Shipping policy
Effective Date: October 7, 2026
Our Commitment
At Jacket Legacy, operated by Richmond Tech Group LLC, we are committed to providing a reliable, transparent, and convenient shipping experience for customers in the United States.
We aim to process orders efficiently, package products securely, and provide clear information about shipping costs, order processing, estimated delivery times, shipment tracking, and delivery-related concerns.
This Shipping Policy explains our shipping destinations, available shipping methods, order processing procedures, delivery estimates, and shipping support.
1. Shipping Destinations
Jacket Legacy currently ships exclusively within the United States (USA).
We accept orders for delivery to eligible United States addresses supported at checkout.
International shipping is currently unavailable. Orders requiring delivery outside our supported shipping destinations cannot be processed.
Customers should verify that their delivery address is eligible before completing a purchase.
2. Order Processing and Cut-Off Time
Our standard order processing schedule is as follows:
- Order Processing Time: 1–3 business days.
- Order Cut-Off Time: 2:00 PM Central Time.
- Processing Days: Monday through Friday, excluding recognized public holidays.
Orders placed after the daily cut-off time, on weekends, or on recognized public holidays generally begin processing on the next business day.
Order processing time is separate from shipping transit time. The total estimated delivery period includes both processing and transit.
3. Shipping Methods and Delivery Times
We offer the following shipping options for eligible orders within the United States.
| Shipping Method | Shipping Cost | Processing Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|---|
| Standard Shipping | Free on eligible orders over $99.00; otherwise calculated at checkout | 1–3 business days | 5–10 business days | 6–13 business days |
| Express Shipping | $20.00 | 1–3 business days | 3–6 business days | 4–9 business days |
Free Standard Shipping
Free Standard Shipping is available on eligible US orders with a merchandise subtotal exceeding $99.00, calculated after discounts and before applicable taxes and shipping charges.
For merchandise subtotals of $99.00 or less, applicable Standard Shipping charges will be displayed at checkout before payment.
Express Shipping
Express Shipping costs $20.00 for eligible orders and has an estimated total delivery time of 4–9 business days, including order processing.
All available shipping options and applicable charges will be displayed during checkout.
4. Delivery Estimates
All delivery estimates are calculated in business days, Monday through Friday, excluding recognized public holidays.
The total estimated delivery time includes order processing and shipping transit.
Delivery estimates are not guaranteed and may vary because of:
- Shipping carrier operations.
- Weather conditions.
- Delivery location.
- Public holidays.
- Transportation disruptions.
- Other circumstances beyond our reasonable control.
For shipping costs and estimated delivery times, please refer to Section 3: Shipping Methods and Delivery Times.
5. Shipping Carriers
Jacket Legacy may use established shipping carriers such as USPS, UPS, FedEx, and DHL, depending on the destination, selected shipping method, and shipment requirements.
The shipping carrier may vary from one order to another.
Once your order has been dispatched, we will send a shipping confirmation email with tracking information, provided tracking is available for the shipment.
6. Order Confirmation and Shipment Tracking
After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.
Once your order has been processed and dispatched, we will send a shipping confirmation email containing your tracking number, where applicable.
You can use the tracking number to monitor your shipment through the relevant carrier's tracking service.
Please allow up to 24 hours after shipment confirmation for tracking information to become active in the carrier's system.
If you experience difficulty accessing your tracking information, please contact info@jacketlegacy.com.
7. Order Modifications and Cancellations
Customers may request an order cancellation or modification before shipment, subject to the order's processing status.
Please email info@jacketlegacy.com as soon as possible if you need to cancel an order or change its details.
Requests may include changes to:
- Shipping address.
- Product size or color.
- Product selection.
- Contact information.
Submitting a request does not guarantee that the requested change or cancellation can be completed. Our customer support team will confirm the outcome by email.
Once an order has been dispatched, it cannot be canceled through our standard cancellation process.
After delivery, eligible returns or exchanges may be requested under our Returns and Exchange Policy.
For additional details, please review our Order Cancellation Policy.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information during checkout.
Before completing your purchase, please verify your:
- Street address.
- Apartment or suite number, where applicable.
- City, state, and ZIP code.
- Contact information.
If you discover an error in your shipping information, contact info@jacketlegacy.com immediately.
We will make reasonable efforts to correct address information before dispatch. However, changes cannot be guaranteed once an order has been processed or shipped.
If a package is returned because of an incorrect or incomplete address provided by the customer, our support team will contact you to discuss available redelivery or refund options.
Any additional shipping charges associated with a replacement delivery will be communicated before proceeding.
9. Delayed Shipments
We make reasonable efforts to deliver orders within the estimated delivery timeframe.
However, shipping delays may occur because of severe weather, carrier operations, transportation disruptions, public holidays, or other circumstances beyond our reasonable control.
If your package has not arrived within the estimated delivery period:
- Check Your Tracking Information for the latest shipment status.
- Contact Customer Support if the tracking information does not resolve your concern.
- Provide Your Order Number so we can review the shipment details.
Our team will investigate the shipment status and coordinate with the shipping carrier when appropriate.
For assistance, contact info@jacketlegacy.com.
10. Lost or Missing Packages
If your shipment appears to be lost in transit or has not arrived within a reasonable period after the estimated delivery date, please contact our customer support team.
Include your order number and tracking information so we can investigate the issue with the shipping carrier.
If a package is confirmed lost in transit, we will work with you to determine an appropriate resolution, which may include a replacement shipment or refund, subject to the circumstances and applicable law.
If tracking information indicates that your package has been delivered but you cannot locate it, please check:
- Your designated delivery location.
- Other household members.
- Building reception or mailrooms, where applicable.
- Other designated package receiving areas.
If the package remains missing, contact us for further assistance.
11. Damaged Packages or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team as soon as possible.
We encourage customers to report these issues within 7 days of delivery to help us investigate and resolve the matter promptly.
When contacting us, please provide:
- Order Number
- Description of the Issue
- Clear Photographs of the affected product or damaged packaging, where applicable
Eligible return requests may still be submitted within our standard 30-day return window, subject to the applicable return policy.
For verified defective, damaged, or incorrect items, Jacket Legacy covers applicable return shipping costs and will provide an appropriate resolution in accordance with our Returns and Exchange Policy and applicable law.
12. Missed Deliveries and Returned Packages
If a shipping carrier cannot complete a delivery because no one is available to receive the package, the carrier may attempt redelivery or provide instructions for collection from a designated pickup location.
Customers should follow the carrier's delivery instructions to arrange redelivery or package collection where available.
If a package is returned because delivery could not be completed, please contact our customer support team to discuss the available options.
Any additional shipping charges resulting from customer-requested redelivery or an incorrect shipping address will be communicated before proceeding.
13. Taxes and Additional Charges
All product prices displayed on Jacket Legacy are listed in United States Dollars (USD).
Applicable sales taxes, where required, are calculated and displayed at checkout before an order is placed.
Shipping charges, including applicable Standard Shipping fees and Express Shipping charges, are also displayed before payment.
We aim to ensure that all applicable charges are disclosed before customers complete their purchases. We do not intentionally add undisclosed shipping or handling fees after checkout.
Any applicable charges associated with an order will be disclosed in accordance with applicable law.
14. Returns and Refunds
If you are not satisfied with your purchase, you may request an eligible return or exchange within 30 days of receiving your order, subject to our Returns and Exchange Policy.
- Change-of-Mind Returns: Customers are responsible for applicable return shipping costs.
- Defective, Damaged, or Incorrect Items: Jacket Legacy covers applicable return shipping costs for verified claims.
- Restocking Fee: $0.
- Refund Processing: Approved refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved.
Additional time may be required for your bank or payment provider to post the refund to your account.
For complete details regarding return eligibility, exchanges, and refunds, please review our Returns and Exchange Policy.
15. Contact Us
If you have questions regarding shipping, delivery estimates, tracking information, or your order status, please contact our customer support team.
Business Information:
- Brand Name: Jacket Legacy
- Operated By: Richmond Tech Group LLC
- Business Address: 10519 Clodine Rd Ste C, Sugarland, TX 77498, USA
- Business Email: info@jacketlegacy.com
- Business Phone: +1 (469) 935-1737
- Business Days: Monday – Friday
- Business Hours: 9:00 AM – 5:00 PM Central Time
- Website: https://jacketlegacy.com/